Activate or Report Lost/Stolen Cards
Card Fraud Monitoring (Velera): 888-918-7313
Altra Visa Credit Card Lost/Stolen and Contact Center: 866-820-5796
Altra Visa Signature Card Lost/Stolen and Contact Center: 866-820-3926
Altra Debit Cards Lost/Stolen: 888-918-7742
Activate your Visa® Credit Card: 800-631-3197
Activate your Visa® Debit Card: 866-985-2273
CU Rewards Program
Redeem CU Rewards Points (Merchandise): 844-634-6318
Redeem CU Rewards Points (Travel): 844-910-1081
CU Rewards Merchandise Product Returns: 888-634-6318
Card Issues While Traveling
Don’t be stranded! Before you leave home, click on “Travel Notification” on the Online Services menu in Online Banking to submit travel plans to be added to your Altra Credit and/or Debit Cards. Doing this helps us protect you from fraud and minimizes the chance of your cards being declined.
You’ll be asked to enter the last 4 digits of your cards, your travel dates and destinations, and the best way to contact you on a secure form. Please allow one business day to have your cards updated with your plans.
Visa® within the USA: 800-VISA-911
Visa® International (collect): 410-581-9994
Visa® International (Signature Card): 410-902-8012
Visa® Travel Assistance/Customer Service (24/7): 800-992-6029
Claims & Insurance
Visa® Auto Rental Claims (Signature Card ONLY): 800-VISA-911
Credit Card Insurance: 800-621-6323
Travel & Accident Customer Service: 800-337-2632
