Visa® Gift Card Terms & Conditions

Your Liability For A Lost or Stolen Card or Unauthorized Transactions

Contact us immediately at 866-902-6082 if you believe the Card has been lost or stolen, or that someone has accessed or may access money from the Card without your permission.  You will not be liable for lost value on the Card if you satisfy the following conditions:

• You have immediately called us and reported the Card lost or stolen, which allows us to the status the Card.
• You have signed the Card on its reverse side in permanent ink.
• You inform us of the Card number and the approximate date of your last authorized use.
• Your have not reported two or more incidents of unauthorized use to us in the preceding 12-month period.
• You report all facts of the loss or theft to us and you cooperate in our investigation.

Our Liability for Failure to Make Transactions

We may restrict access to the Card, temporarily or permanently, if we notice suspicious activity in connection with the Card, and we will notify you if we do so.  We have no liability for restricting access to the Card because of suspected suspicious activity. Access will be reinstated if we determine that there has been no unauthorized use of the Card.

If we do not complete a transfer from the Card on time or in the correct amount according to our Agreement with you (other than for restrictions because of suspicious activity),  we will be liable for the correct amount of the transfer. However, there are some exceptions.  We will not be liable, for instance:

• If through no fault of ours, a merchant refuses to honor the Card;
• If through no fault of ours, you do not have enough money available on the Card to make a purchase;
• If the terminal or system was not working properly;
• If the Card is expired, damaged, or revoked;
• If the Card has been reported lost or stolen;
• If the Credit Union has reason to believe there is something wrong, for example, that the Card has been stolen;If the
• transaction information supplied to the Credit Union by you or a third party is incorrect or untimely;
• If circumstances beyond our control (such as flood or fire) prevent a transaction, despite reasonable precautions that we have taken;
• The merchant authorizes an amount greater than the purchase amount.

There may be other applicable exceptions as otherwise provided by state or federal laws.

Error Resolution Procedures

Records detailing the use of your Card are available by calling 866-316-4466.  In case of errors or questions about transactions arising from the use of your Card, of if any records you see show transactions that you did not make, call 866-316-4466 immediately.  We must hear from you no later than 60 days after the transaction appeared on the transaction activity report.  If a good reason such as a hospital stay or long trip prevented you from telling us, we may, at our discretion, extend the period for a reasonable time.  In order to help you with your questions, we will need the following information:

1. Your name, address, phone number, and Card number.
2. A description of the error or transaction you are unsure about and why you believe there is an error or why you need more information.
3. The dollar amount of the suspect error.

Once the type of dispute is identified, we will mail you the appropriate paperwork to complete.  No other action will be taken until the completed paperwork is received at the address specified in the documentation.  Upon receipt of the completed paperwork, we will send you a confirmation letter and begin the investigation.  We will determine whether an error occurred within 60 days.  If we need more time, however, we may take up to 30 additional days to investigate your complaint or question.  If we decide to do this, we will send you a letter.  Credit will be given only after it has been determined that it is warranted.

We will tell you the results after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents we used in our investigation.