Altra will now be providing a separate monthly statement for all consumer first mortgages and closed-end second mortgage/home equity loans.
The terms of your loan have not changed but new reporting requirements mandated by the Consumer Finance Protection Bureau (CFPB) require us to issue statements based on your payment due date, not a calendar month. Your new mortgage-only statement will show how all payments and escrow payments have been applied since the previous billing cycle.
Your regular 2013 year-end statement that you received this month will be the last regular statement that contains your mortgage loan information.
Going forward, on a date based on your loan due date, you will receive a notice that a separate mortgage-only eStatement is ready to view or print. You will access the mortgage-only statement through Online Banking, just as you do your regular statements today. If you have opted for paper statements, you will receive a separate mortgage-only statement in the mail.
How to access your Mortgage Statement in Online Banking:
- Log in to Altra Online Banking
- Click the "Accounts" Tab
- Select "eStatements" from the drop-down menu
Please call our Member Contact Center at 800-755-0055; we're available to help Monday-Friday, 7:30 am - 6:00 pm CT. Thank you for choosing Altra as your financial partner. We appreciate your business!