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Credit/Debit Card Travel Alerts

 

Traveling Internationally?

If you will be traveling internationally and want to find out if you are able to use your Credit Card or Debit Card at your destination, please call Altra at 800-755-0055.

 

Card Issues While Traveling

If you experience issues with your Visa Credit card or Debit card while traveling, and you are unable to reach Altra at 800-755-0055, please contact Visa directly:

 

Visa® within the U.S.A.

800-847-2111

Visa® International – Altra Signature Card

410-902-8012

Visa® International – Altra Traditional, Non Rewards, Rewards, Student Credit Card

303-967-1096

Visa® Travel Assistance (24/7)

800-992-6029

 

European Traveler Alert

Members traveling to European countries should know that their Altra Visa credit/debit cards may not work in some retail situations. The reason is because many big European banks have switched to chip-enabled cards that require use of an identification number (PIN) to complete the transaction, and only a very few cards issued in the United States comply with the new European standard. International card networks (American Express, MasterCard, and Visa) require all participating merchants to accept U.S. cards, and many do. But you may still face situations where your card won't work.

 

Altra International Prepaid Card

Our International Prepaid Card is a reloadable Visa prepaid card equipped with global authentication capability that offers cardholders a better alternative to cash. Whether you're living and working abroad or traveling abroad on business or vacation, you can use our International Prepaid Card for purchases at millions of locations where Visa debit cards are accepted. You benefit from favorable exchange rates and the convenience of accessing your funds 24 hours a day in local currency at any Visa ATM worldwide while avoiding unnecessary declines at merchants. 
Learn More

 

Blocked Countries

Altra Federal Credit Union, OFAC, and PSCU will block the usage of Visa Credit and /or Debit cards in countries where the probability of fraud is extremely high, or where an unprecedented number of fraudulent transactions have originated.

As of 05/01/2013, Credit Card or Debit Card transactions (Purchases, Cash Advances, and ATM Withdrawals) have been blocked in the following countries:

 

Visa® Credit Card

Cuba
Burma
Iran
Malaysia
Romania

Visa® Debit Card
Cuba
Burma
Iran
Malaysia

 

Blocked Merchants

Creativity Soft Co., Moscow

 

How to Register your Credit Card for Fraud Alerts

You can now register your own card for Fraud Alerts through Online Banking. Click the Link below for a Step-by-Step guide on Enrollment.

 

Credit Card Fraud Alert