Credit Card Customer (PSCU): 866-820-5796
Lost/Stolen Altra Credit Cards: 800-449-7728
Lost/Stolen Altra Debit Cards: 888-918-7722
If you will be traveling internationally and want to find out if you are able to use your Credit Card or Debit Card at your destination, please call Altra at 800-755-0055.
Card Issues While Traveling
If you experience issues with your Visa Credit card or Debit card while traveling, and you are unable to reach Altra at 800-755-0055, please contact Visa directly:
Visa® within the U.S.A.: 800-847-2911
Visa® International – Altra Signature Card: 410-902-8012
Visa® International – Altra Traditional, Non Rewards, Rewards, Student Credit Card: 303-967-1096
Visa® Travel Assistance (24/7): 800-992-6029
European Traveler Alert
Members traveling to European countries should know that their Altra Visa credit/debit cards may not work in some retail situations. The reason is because many big European banks have switched to chip-enabled cards that require use of an identification number (PIN) to complete the transaction, and only a very few cards issued in the United States comply with the new European standard. International card networks (American Express, MasterCard, and Visa) require all participating merchants to accept U.S. cards, and many do. But you may still face situations where your card won’t work.
Altra International Prepaid Card
Our International Prepaid Card is a reloadable Visa prepaid card equipped with global authentication capability that offers cardholders a better alternative to cash. Whether you’re living and working abroad or traveling abroad on business or vacation, you can use our International Prepaid Card for purchases at millions of locations where Visa debit cards are accepted. You benefit from favorable exchange rates and the convenience of accessing your funds 24 hours a day in local currency at any Visa ATM worldwide while avoiding unnecessary declines at merchants.
Altra Federal Credit Union, OFAC, and PSCU will block the usage of Visa Credit and /or Debit cards in countries where the probability of fraud is extremely high, or where an unprecedented number of fraudulent transactions have originated.