Lost or Stolen Credit Card
Report Lost/Stolen Credit Card
Altra Visa® Signature Card
Altra Visa® Credit Card
800-449-7728 or 800-755-0055
Altra Visa® Debit Card
888-918-7722 or 800-755-0055
Altra Visa® Gift Card
866-902-6082 ($10 fee for replacement card)
The ability to complete a lost/stolen credit card report through Online banking is now available.
Credit Card Issues While Traveling
If you experience issues with your Visa Credit card or Debit card while traveling, and you are unable to reach Altra at 800-755-0055, please contact Visa directly:
410-581-9994 (call collect)
Visa® International (Signature Card)
410-920-8012 (call collect)
Click here to locate the toll-free number for the specific country you are traveling
Suspect Identity Theft?
If you have an Altra checking account or credit card, you and your family* have access to Altra Secure ID, a free identity management service powered by Identity Theft 911. If you’ve been a victim of identity theft, or even had a lost or stolen wallet, contact Altra at 800-755-0055 to be transferred to an Identity Theft 911 personal advocate.
Suspect email fraud?
If you've received an email that appears to be from your card issuer, contact Altra immediately using the customer service number on your monthly statement. Log in to Online Banking to view your account eStatements.
If you've received an email that appears to be from Visa requesting financial information or other personal data, notify Visa right away at email@example.com
Forward any fraudulent or suspicious email to the Better Business Bureau at firstname.lastname@example.org