Report Lost/Stolen Credit Card
Altra Visa® Signature Card: 866-820-3926
Altra Visa® Credit Card: 800-449-7728 or 800-755-0055
Altra Visa® Debit Card: 888-918-7722 or 800-755-0055
Altra Visa® Gift Card: 866-902-6082 ($10 fee for replacement card)
How to Register your Credit Card for Fraud Alerts
You can now register your own card for Fraud Alerts through Online Banking. Click the Link below for a Step-by-Step guide on Enrollment.
The ability to complete a lost/stolen credit card report through Online banking is now available.
Credit Card Issues While Traveling
If you experience issues with your Visa Credit card or Debit card while traveling, and you are unable to reach Altra at 800-755-0055, please contact Visa directly:
Visa® within the U.S.A.: 800-VISA-911
Visa® International: 410-581-9994 (call collect)
Visa® International (Signature Card): 410-920-8012 (call collect)
Suspect Identity Theft?
If you have an Altra checking account or credit card, you and your family* have access to Altra Secure ID, a free identity management service powered by Identity Theft 911. If you’ve been a victim of identity theft, or even had a lost or stolen wallet, contact Altra at 800-755-0055 to be transferred to an Identity Theft 911 personal advocate.
Suspect Email Fraud?
If you’ve received an email that appears to be from your card issuer, contact Altra immediately using the customer service number on your monthly statement. Log in to Online Banking to view your account eStatements.
If you’ve received an email that appears to be from Visa requesting financial information or other personal data, notify Visa right away at [email protected]
Forward any fraudulent or suspicious email to the Better Business Bureau at [email protected]