Lost or Stolen Credit Card


Report Lost/Stolen Credit Card

Altra Visa® Signature Card


Altra Visa® Credit Card

800-449-7728 or 800-755-0055

Altra Visa® Debit Card

888-918-7722 or 800-755-0055

Altra Visa® Gift Card

866-902-6082 ($10 fee for replacement card)


The ability to complete a lost/stolen credit card report through Online banking is now available.


Credit Card Issues While Traveling

If you experience issues with your Visa Credit card or Debit card while traveling, and you are unable to reach Altra at 800-755-0055, please contact Visa directly:

Visa® within the U.S.A.


Visa® International

410-581-9994 (call collect)

Visa® International (Signature Card)

410-920-8012 (call collect)


Click here to locate the toll-free number for the specific country you are traveling


Suspect Identity Theft?

If you have an Altra checking account or credit card, you and your family* have access to Altra Secure ID, a free identity management service powered by Identity Theft 911. If you’ve been a victim of identity theft, or even had a lost or stolen wallet, contact Altra at 800-755-0055 to be transferred to an Identity Theft 911 personal advocate.
Learn More.


Suspect email fraud?

If you've received an email that appears to be from your card issuer, contact Altra immediately using the customer service number on your monthly statement. Log in to Online Banking to view your account eStatements.

If you've received an email that appears to be from Visa requesting financial information or other personal data, notify Visa right away at phishing@visa.com

Forward any fraudulent or suspicious email to the Better Business Bureau at nophishing@cbbb.bbb.org