Credit card fraud can often be identified and stopped before you’re even aware of it.
Falcon is on watch 24 hours a day, 7 days a week, 365 days a year helping prevent the unauthorized use of your card information.
Suspicious card activity may be approved or it may be declined. In either case, Falcon will immediately try to contact you using the home/cell phone number linked to your Altra account. The purpose of the call is to verify the suspicious purchase(s). If you cannot answer the call, Falcon will leave a message.
Falcon’s 24/7 toll-free number is 800-449-7728.
If the phone number left on your voice mail does not match this number, it’s not a legitimate message. Falcon will verify your identity, but they will never ask you for your card number, expiration date of your card or the security code on the back of your card.
If Falcon doesn’t hear back from you within 48 hours of calling, your card will be blocked from use as a precautionary measure. If Falcon has blocked your card, you may call them to un-block it or you may call Altra during business hours and we’ll be happy to assist you.
This service is a valuable tool in the fight against fraud. However, in order to benefit from this important service, you must make sure you always maintain current contact information. When you move or change phone numbers, notify us immediately so we can update that information.