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Important Notices & Messages

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IMPORTANT ACTION REQUIRED - ALTRA'S MAILING ADDRESS HAS CHANGED

Deposits and Loan Payments to Altra accounts will no longer be accepted at this address after June 30, 2017: 
Altra Federal Credit Union
P.O. Box 443
La Crosse, WI, 54603-0443

Please update the following information to ensure your mail to Altra is delivered in a timely manner, deposits and loan payments are made on time, and mail is not returned to you or returned unpaid:

• Use new address for all payments and mail sent to Altra by U.S. Mail 
• Use new address for all online bill payments sent to Altra from another financial institution 
• Discard all pre-addressed Altra envelopes with the La Crosse, WI, P.O. Box address listed

Altra’s NEW Mailing Address
Altra Federal Credit Union
1700 Oak Forest Drive
Onalaska, WI  54650

Please contact Altra with any questions at 800-755-0055, Monday- Friday from 7:30 a.m. to 6:00 p.m. CST. 

 

SUSPECT FRAUD?

Free Identity Protection Powered by CyberScout™
If you have an Altra checking account or credit card, you and your family* have access to Altra Secure ID, a free identity management service powered by CyberScout™. If you've become a victim of identity theft or discover that you've lost your wallet, call Altra at 800-755-0055 and we’ll connect you to an advocate who can answer questions and help you through ID Theft resolution.

 

BEWARE - TAX SCAM  CALLS

People across the US are getting phone calls or emails from scam artists who pretend to be from the IRS or Department of the Treasury. They demand immediate payment of overdue taxes and threaten lawsuits or jail. They look and sound convincing, but they are trying to steal your money and your identity.

The IRS does NOT make initial contact with taxpayers by phone or email. Click the link below for tips from the IRS to help you avoid being a victim of a tax scam: https://www.irs.gov/uac/Stay-Vigilant-Against-Bogus-IRS-Phone-Calls-and-Emails

 

SCAM TEXT MESSAGES - DEBIT CARD BLOCKED

Members and non-members who have mobile numbers with a 608 area code are receiving scam text messages saying their Debit card is blocked. There is a link in the text to sign in to unlock, which takes them to a fake Altra mobile banking site.

 If you receive one of these texts, DO NOT CLICK the link or enter any personal information. Never access any mobile financial site unless you are using the official app icon from the app you downloaded from iTunes or the Google Play Store.

 

ANNUAL PRIVACY NOTICE

Altra's Annual Privacy Notice is available to view or download here:

Annual Privacy Notice