Important Notices & Messages
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ANNUAL PRIVACY NOTICE
Altra's Annual Privacy Notice is available to view or download here:
Annual Privacy Notice
ALTRA'S MAILING ADDRESS HAS CHANGED
Altra no longer uses the La Crosse, WI P.O. Box address. Mail is currently being forwarded, but in 2017, the USPS will stop forwarding mail.
New mailing address:
Altra Federal Credit Union
1700 Oak Forest Drive
Onalaska, WI 54650
To ensure your mail to Altra is delivered in a timely manner, deposits and loan payments are made on time, and mail is not returned to you, please:
- Address all US Mail correspondence to the new address
- Update any electronic bill pay services to the new address
- Discard any pre-addressed envelopes or address stickers with the PO Box
Thank you for helping us to serve you better.
For proactive inquiries or for immediate help with resolving identity theft, please call us at 800.755.0055. We will connect you with an experienced fraud specialist at IDT911 for personal assistance throughout the resolution process. Click here for more information about Altra Secure ID, our free identity theft protection program.
BEWARE - TAX SCAM PHONE CALLS
People across the US are getting phone calls or emails from scam artists who pretend to be from the IRS or Department of the Treasury. They demand immediate payment of overdue taxes and threaten lawsuits or jail. They look and sound convincing, but they are trying to steal your money and your identity.
The IRS does NOT make initial contact with taxpayers by phone or email. Click the link below for tips from the IRS to help you avoid being a victim of a tax scam: https://www.irs.gov/uac/Stay-Vigilant-Against-Bogus-IRS-Phone-Calls-and-Emails
SCAM TEXT MESSAGES - DEBIT CARD BLOCKED
Members and non-members who have mobile numbers with a 608 area code are receiving scam text messages saying their Debit card is blocked. There is a link in the text to sign in to unlock, which takes them to a fake Altra mobile banking site.
If you receive one of these texts, DO NOT CLICK the link or enter any personal information. Never access any mobile financial site unless you are using the official app icon from the app you downloaded from iTunes or the Google Play Store.