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Online Banking

 

 

 

 

 

Contact Us

Live Chat

We're here to help you! Live Chat with an Altra Member Contact Specialist who will respond to your questions in real time via a secure instant message. Your chat session is 128-byte SSL (Secure Socket Layer) encrypted.

Live Chat is available Mon-Fri, 8 am-5 pm CST. Learn more.


Reset Online Banking Password

Available 24 hours a day*

  • From www.altra.org, select the Log in button
  • Click ‘Forgot Password’ and then ‘Go to Password Reset’
  • Enter the credentials requested
  • A temporary password will be sent to the email address on file.

*If an email is not received, the credentials entered do not match what Altra has on record. Please contact Altra via phone or Secure Email.


Phone

Talk to a live Member Contact Specialist Monday- Friday 7:30 a.m. to 6:00 p.m. CST. Please visit our Hours & Locations page to find information for specific Altra branches. 

Toll-free: 800-755-0055
608-787-4500 (La Crosse, WI area)


Email

Our Member Contact Center is available to respond to email questions or concerns Monday through Friday 7:30 a.m. to 3:00 p.m. CT.

If your email was received before 3:00 pm CT, you can expect a reply that business day. If your e-mail was received after 3:00 p.m. CT,  you will receive a reply as soon as possible the following business day.

info@altra.org


Secure Email

Confidential information (account number, credit card number, social security number, etc) should only be sent to Altra through secure email. We offer this service at no charge to protect your privacy. You will be asked to create an ID (your e-mail address) and a password (known only to you) to send email to Altra in a secure environment.

Click to initiate a Secure Email


Mailing Address

Altra Federal Credit Union
1700 Oak Forest Drive
Onalaska, WI  54650


Important Numbers

Lost/Stolen Altra Credit Card

800-654-7728

Lost/Stolen Altra Debit Card

888-918-7722

Lost/Stolen Altra Gift Card

855-393-1149

Activate your Altra Credit Card

800-527-7728

Activate your Altra Debit Card

866-985-2273

Credit Card Customer Service (24/7)

800-654-7728

Call 24 Account Access User Guide

Credit Card Insurance

800-445-6500

Redeem Credit Card CU Rewards points (Merchandise)

Credit Card CU Rewards Travel
(Montrose Travel)

800-900-6160