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Online Banking



Membership, Accounts, Loans, Credit Cards





Contact Us

Live Chat

We're here to help you! Live Chat with an Altra Member Contact Specialist who will respond to your questions in real time via a secure instant message. Your chat session is 128-byte SSL (Secure Socket Layer) encrypted.

Live Chat is available Mon-Fri, 8 am-5 pm CST. Learn more.

Reset Online Banking Password

Available 24 hours a day*

  • From www.altra.org, select the Log in button
  • Click ‘Forgot Password’ and then ‘Go to Password Reset’
  • Enter the credentials requested
  • A temporary password will be sent to the email address on file.

*If an email is not received, the credentials entered do not match what Altra has on record. Please contact Altra via phone or Secure Email.


Talk to a live Member Contact Specialist Monday- Friday 7:30 a.m. to 6:00 p.m. CST. Please visit our Hours & Locations page to find information for specific Altra branches. 

Toll-free: 800-755-0055
608-787-4500 (La Crosse, WI area)


Our Member Contact Center is available to respond to email questions or concerns Monday through Friday 7:30 a.m. to 3:00 p.m. CT.

If your email was received before 3:00 pm CT, you can expect a reply that business day. If your e-mail was received after 3:00 p.m. CT,  you will receive a reply as soon as possible the following business day.


Secure Email

Confidential information (account number, credit card number, social security number, etc) should only be sent to Altra through secure email. We offer this service at no charge to protect your privacy. You will be asked to create an ID (your e-mail address) and a password (known only to you) to send email to Altra in a secure environment.

Click to initiate a Secure Email

Mailing Address

Altra Federal Credit Union
1700 Oak Forest Drive
Onalaska, WI  54650

Important Numbers

Lost/Stolen Altra Credit Card


Lost/Stolen Altra Debit Card


Lost/Stolen Altra Gift Card


Activate your Altra Credit Card


Activate your Altra Debit Card


Credit Card Customer Service (24/7)


Call 24 Account Access User Guide

Credit Card Insurance


Redeem Credit Card CU Rewards points (Merchandise)

Credit Card CU Rewards Travel
(Montrose Travel)