Text Message Scam Alert Updated 01-08-2014
If you receive a text message stating that "your debit or credit card has been deactivated, please call this number and follow instructions to resolve this issue", Do not call the phone number nor reply to the message in any way. This is a scam. Altra will NEVER send you a text message or email asking you to verify your account information. If you did mistakenly provide your account information to a suspected fraudster, please contact the Credit Union at 800-755-0055.
Target data breach involving debit and credit cards used at their store Nov. 27 through Dec. 15, 2013
At this time, we do not have any information about which of our members’ cards were involved but we will be getting a list of account numbers involved. It may take up to several weeks before we get this information. If your account was involved we will send you an email or letter with information about options for reissuing your card(s).
Email is the most efficient way for us to communicate with you in situations like this. To make sure we have your current email address, please log in to Online Banking and click on User Options, then click on Change Email Address to verify or update your email.
If you used your Altra debit card at Target during that time, you can change your PIN as a safety precaution. Log into Online Banking, click on Online Services, then choose Debit Card PIN Change from the drop down menu. Please note – this function is available Monday-Friday, 5:00am-6:00pm CT.
At this time there have been no reports of fraudulent activity from this breach, but we want to remind you that you are not liable for fraudulent purchases and Altra members with Debit or Credit Cards are covered by Altra Secure ID identity theft resolutions services. Check back for more updates!
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